IT Support

S.C. Consultants offer several options to keep your Servers and Workstations running.

You may have a small network which needs a little care and attention either every month or only twice a year. No matter what level of support you need, we can keep all your systems running smoothly with as little downtime as possible. Contact our team in Andover to discuss your IT support options.

Option 1

You can have a monthly remote / telephone support contract. For this you pay a fixed monthly fee in advance and we supply you telephone / remote access support, whichever is the best option to resolve the issue. Sometimes resolving a problem can be more intricate and it's easier to take control of your systems remotely to resolve it for you. Occasionally when problems can not be resolved remotely and a site visit is required, a call out will be charged at our normal rate.

Option 2

If you are concerned that your systems maybe running slow or are not up to date, rather than wait for a problem to occur, we offer a periodic server / system check. We schedule to visit your site at pre-determined intervals to carry out system checks including checking your anti virus software is up to date and any Windows updates are fully installing. These system checks are designed to help your business keep running with minimal admin intervention from your in-house staff.

Option 3

A pay as you go service may be the best option for you. We will always give you our honest opinion on how we feel we can best help you. Simply register your requirements and we can offer you service as and when you need it. Whether it's telephone support, remote support or even a site visit, we are happy to work with you to make sure you get the best service available.

You decide on how best we can help you, and we do the rest. Just choose the options that suit your requirements from the above or if you need something tailor made, please contact S.C. Consultants for an appointment to discuss further options.

Computer System Remote Support

Computer Remote Support - Let us investigate your system problem remotely. We can take control of your system, look at and in most cases resolve the problem for you without having to visit your office or home. No Call Out Charge which saves you money and an immediate response which saves you time.

All you need to do is call us on 01264 358866 and make a remote support appointment, you will be guided to download the remote software needed from the TeamViewer link above. Once we have the "id" and "password" from you which is shown in the access box once installed we can take a look at any issues you have without you having to wait in for an engineer visit.

The software is very secure as each time the software runs a new "id" and "password" is created so once the work has been completed and the connection is closed no further access is available from a remote user.

The only requirement is you have a working internet connection as remote access can not be gained unless you are connected to the internet and able to download and install the software required.

If you require further details or would like some assistance please call us on:

Remote Support